English is the most common language used in international working environments yet language understanding does not necessarily guarantee comprehension of the facets that are important for efficiency in the everyday work setting. Multi-cultural working environments necessitate specific communication competencies. A “fine” said by a U.S. superior as an assessment, may be different from a “fine” said by a U.K. manager. A direct question may be perceived as aggressive in some working cultures, while in other cultures, non-direct questions may be perceived as a waste of time. How do we navigate the unspoken and often unnoticed complexities of communication in working settings?
Observe and analyze how you cope and adjust in a new culture with the goal of developing a set of competencies to use in future working environments characterized by multicultural teams.
Meets with CRS 300.1.
NOTE: This course has mandatory site visits during class time and one mandatory study tour on a Friday. Do not plan personal travel until you get to Florence and know all required academic commitments.
Course-related fee: A fee will be charged to cover Florence site visits (2019-20 fee = $40).
Semesters: Fall, Spring