Your Well-Being

For assistance, stop by the Student Life office, Monday to Friday from 8:30 a.m. – 6:00 p.m. (Summer hours may vary.)

For urgent support:

  • If you need urgent support during office hours, call us immediately at 91 319 9942.
  • During the weekends or after hours, call the student resource line for urgent issues at 696 413 977.
  • In case of a mental health crisis, we have an English-speaking mental health professional on call 24 hours a day, 7 days a week. You may contact him at 646 986 317.

Keep the orange card provided to you during orientation on hand as it has these important numbers listed; your host family has the same card at home.

For emergencies:

  • For serious and immediate emergencies, call 112  (Spain’s equivalent of 911).

Resources on-campus – Syracuse Madrid Nurse

With the help of an English-speaking, on-site nurse (provided through Ever Health), most of our students resolve their health issues easily. To request an appointment at no cost, come into the Student Life Office or email Syracuse Madrid’s Wellness Coordinator, Raquel Perea, at

Spring 2019 nurse hours:

  • Monday & Wednesday: 4:00pm – 5:30pm
  • Tuesday & Thursday: 11:30am – 12:30pm

Syracuse University Support in Madrid

Syracuse University prohibits harassment or discrimination related to any protected category including creed, ethnic or national origin, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, gender identity, gender expression, or perceived gender. Any complaint of discrimination or harassment related to any of these protected bases should be reported to the University’s Chief Equal Opportunity, Inclusion, and Resolution Services Office, by the SU Abroad Assistant Director, Student Services. The Chief Equal Opportunity, Inclusion, and Resolution Services Office is responsible for coordinating compliance efforts under the various laws including Titles VI, IX and Section 504 of the Rehabilitation Act. Contact information for Equal Opportunity, Inclusion and Resolution Services: 005 Steele Hall, Syracuse University, Syracuse, NY 13244-1520; email:; telephone: 315-443-4018.

If you feel threatened in any way, contact a member of the Student Life staff or call our 24-hour crisis line at 646 986 317. Alternatively, you can reach out to your professors, host parents, and other University staff if you feel comfortable. They will alert the Student Support staff , who will work to provide you with resources to assist.

View information on how your ISOS card can help you.

Resources off-campus

As a capital city, Madrid has a wide array of medical services, ranging from private offices to big hospitals. In most cases, we’re able to recommend bilingual specialists from most major medical fields. Below are several examples of health care institutions that have worked with our students:

View a list of useful phone numbers for health-related issues.

Healthy habits

Avoid unnecessary stress triggers by following good healthy habits. Get enough sleep, keep a healthy diet, and make sure your daily intake of water is sufficient. Wash your hands often and accommodate your clothing to the local weather changes.

Sexually transmitted infections, including HIV, are among the most common infections worldwide. If you choose to be sexually active, make sure to consistently and correctly use condoms to increase the chances that your sexual behavior doesn’t place you at risk.

Participate in local activities according to your personal interests.

Be wise about your drinking and look out for each other. Check out the BEWise campaign at

Accept the fact that everything will not be just like it is in the United States.

A semester is enough time to participate in myriad activities, but plan your time well and don’t overdo it either at the beginning or at the end.

Health issues living with a host family

Very often, students relate how being looked after by their host families while they were sick made them feel better. We all need someone by our side when we’re under the weather. Let us and your Spanish family know what’s going on. It’s important to keep in contact with your loved ones back at home, though we advise that you let us know of any issues right away so that we can get you the help you need.