For problems/questions prior to arrival abroad: Call the Syracuse Abroad office: 1 (800) 235-3472 or (315) 443-3471. You can also contact Syracuse Abroad via email: firstname.lastname@example.org
For problems/delays/emergencies in transit: If participating on a group flight, call Advantage Travel in Syracuse: (315) 471-2222 or (800) 788-1980, as their phones are monitored during group departure days and weekends.
For problems/confidential counseling after arrival: Students should contact the student services advisor at their program location. When appropriate, medical referrals will be made.
For problems a student cannot resolve on-site: Parents should call the main Syracuse Abroad office: 1 (800) 235-3472 or (315) 443-3471 for additional assistance.
For emergencies abroad after hours: Center students should call the Syracuse center emergency cell phone; or call for medical transport if needed, and then contact their center staff. World partner, summer, and short-term students should contact their site staff or program leader, or medical transport if needed, and then their key contact person.
For emergencies that happen at home, requiring student involvement: Parents/family members should call the main Syracuse Abroad office: 1 (800) 235-3472 or (315) 443-3471 to reach Syracuse Abroad staff on-call for emergencies.
For medical advice by phone: Students may call International SOS collect at 1-215-942-8478 and provide the Syracuse University member number (11BCPA000177) to speak to a health professional/doctor.
General Syracuse Abroad contact information: Full list here.