Important Emergency Numbers

If you are in need of assistance, stop by the Student Life office and speak to a member of our staff, Monday to Friday from 8:30 a.m. – 6:00 p.m. (Summer hours may vary.)

For serious emergencies:

  • For serious, immediate, and life-threatening emergencies, call 112  (Spain’s equivalent of 911).

For urgent support:

  • If you need urgent support during office hours, call us immediately at 913 199 942.
  • During the weekends or after hours, call the student resource line for urgent issues at 696 413 977.
  • In case of a mental health crisis, we have an English-speaking mental health professional on call 24 hours a day, 7 days a week. You may contact him at 619 270 148.

Keep the student ID card provided to you during orientation on hand as it has these important numbers listed on the back; your host family has a similar card at home.


Syracuse University Support in Madrid

Syracuse University prohibits harassment or discrimination related to any protected category including creed, ethnic or national origin, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, gender identity, gender expression, or perceived gender. Any complaint of discrimination or harassment related to any of these protected bases should be reported to the University’s Chief Equal Opportunity, Inclusion, and Resolution Services Office, by the SU Abroad Assistant Director, Student Services. The Chief Equal Opportunity, Inclusion, and Resolution Services Office is responsible for coordinating compliance efforts under the various laws including Titles VI, IX and Section 504 of the Rehabilitation Act. Contact information for Equal Opportunity, Inclusion and Resolution Services: 005 Steele Hall, Syracuse University, Syracuse, NY 13244-1520; email: e-eoirs@syr.edu; telephone: 315-443-4018.

If you feel threatened in any way, contact a member of the Student Life staff or call our 24-hour crisis line at 646 986 317. Alternatively, you can reach out to your professors, host parents, and other University staff if you feel comfortable. They will alert the Student Support staff , who will work to provide you with resources to assist.

View information on how your ISOS card can help you.