If you are in need of assistance, stop by the Student Life office to speak to a member of our staff, Monday to Thursday, from 8:30am-4:30pm. On Fridays, staff will be available via email during these same hours.
For serious emergencies:
- For serious, immediate, and life-threatening emergencies, call 112 (Spain’s equivalent of 911).
For urgent support:
- If you need urgent support during office hours, call us immediately at +34 913 19 99 42.
- During the weekends or after hours, call the student resource line for urgent issues at +34 696 41 39 77.
- In case of a mental health crisis, we have an English-speaking mental health professional on call 24 hours a day, seven days a week. You may contact her at +34 619 27 01 48.
- To report a racist incident as either a victim or a witness, you can call the Federación SOS Racismo hotline and leave a message with your phone number at +34 915 59 29 06. This organization is equipped to listen to you, answer your questions, and assist with next steps if desired. You can also fill out their online form, and they will get in touch with you.
- LGBTQIA2S+ Support:
- Programa Madileño de Información y Atención LGTBI (the Community of Madrid LGBTQ program) provides information and support for those questioning their gender and sexuality at +34 917 01 07 88. They can also aid with next steps in the event of homophobic, transphobic, etc., incidents, in addition to other types of assistance.
- Observatorio madrileño contra la homofobia, transfobia y bifobia offers similar services to those who fill out their online form. Alternatively, you can get in touch at +34 618 54 71 66 (WhatsApp only).
Syracuse University Support in Madrid
Syracuse University prohibits harassment or discrimination related to any protected category including creed, ethnic or national origin, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, gender identity, gender expression, or perceived gender. Any complaint of discrimination or harassment related to any of these protected bases should be reported to the University’s Chief Equal Opportunity, Inclusion, and Resolution Services Office, by the SU Abroad Assistant Director, Student Services. The Chief Equal Opportunity, Inclusion, and Resolution Services Office is responsible for coordinating compliance efforts under the various laws including Titles VI, IX and Section 504 of the Rehabilitation Act. Contact information for Equal Opportunity, Inclusion and Resolution Services: 005 Steele Hall, Syracuse University, Syracuse, NY 13244-1520; email: email@example.com; telephone: +1 315-443-4018.
If you feel threatened in any way, contact a member of the Student Life staff, or call our 24-hour crisis line at +34 646 98 63 17. Alternatively, you can reach out to your professors, host parents, and other University staff if you feel comfortable doing so. They will alert the Student Support staff who will work to provide you with resources to assist you.
View information on how your ISOS card can help you.