Safety Basics


  • Call 112; this is the EU’s equivalent to 911

Urgent issues

  • If you need support during office hours (8:30 a.m. – 6.00 p.m., Monday through Friday), call the Syracuse Madrid office immediately at 91 319 9942.
  • During the weekends or after hours, call the student resource line for urgent issues at 696 413 977.
  • In case of a mental health crisis, we have a mental health professional on call 24 hours a day, 7 days a week. You may contact him at 646 986 317.

Keep your Syracuse Madrid ID card provided to you during orientation on hand as it has these important numbers listed on the back.

Safe habits

Unwise, illegal, and unsafe behaviors in U.S. are considered exactly the same in Spain.

  • Trust your instincts
  • Use common sense
  • Avoid walking alone at night
  • Avoid getting inside a car with an unknown driver. Only take licensed taxis.
  • Avoid drinking to the point of losing control
  • Don’t carry too much cash and avoid wearing flashy jewelry
  • Carry a copy of your passport and leave the original at home

Go out in small groups and make a plan on how you’ll watch out for each other before going out. Stick to your plan and don’t walk home alone.

 Lost or stolen items

If you misplace your credit cards, call immediately to cancel them.

  • Spark Card: 91 293 9789 (Monday through Friday: 9:00 a.m. – 6:00 p.m.) or
  • 4B, Visa, Mastercard, Eurocard, Electron: 91 362 6200
  • American Express: 900 941 413; 902 375 637
  • Visa assistance center (only from land lines): 900 991 124
  • Mastercard assistance center (only from land lines): 900 971 231

To file a police report for lost or stolen items in Madrid, you may do so online or request assistance from the Student Life staff. Regardless of how you file a police report, let the Student Life office know what happened.

Unwanted attention

Treatment of women in Spanish society may vary as a result of cultural differences. Once in Spain, you may notice that people are looking at you or you may hear comments that you’re not used to. Although it may make you uncomfortable, try to stay calm and not engage the person whenever possible. When going out and socializing, you should equally ignore unexpectedly amorous men and women, persistent requests to provide personal information, and manipulative characters refusing to accept “no” for an answer. For more information, resources, or support, please see the Student Life staff.

Pick-pocket hot spots

Although Madrid is generally a safe city, certain types of incidents may occur, the most common of which is non-violent theft. Pickpockets take advantage of momentary lapses in which you’re not actively watching over your bags and pockets, and most likely, you’ll never notice the theft until after it’s happened. Pickpocketing tends to occur in areas frequented by tourists, such as airports or train and bus stations. High-traffic areas are also an easy target, as are tourist hot spots such as Starbucks, internet cafés, bars where international students tend to go, etc. Avoid these places as much as possible, and when you do find yourself there, be mindful of your belongings and bring with you only what you absolutely need.

Travel registration form

If you plan on spending the weekend away from Madrid, you’re required to fill out this form. We’ll only access the information in case of emergencies.

If you plan to travel outside Spain, be sure to ask the consulate of the country you’ll be visiting if you’ll need to apply for additional travel documents. Furthermore, make sure your visa will allow you to return to Spain.

Safety and security at Syracuse University

It’s Syracuse University’s policy to provide anyone, on request, with a printed copy of the University’s policies and procedures regarding campus security and safety, as well as crime rates and statistics for the most recent three-year period. A copy of Your Safety and Security at Syracuse University , a handbook that provides this information, is available from DPS. The University’s crime information is also posted on the U.S. Department of Education website .

The U.S. Embassy in Spain also offers information on Help for U.S. Citizen Victims of Crime in Spain.