Syracuse University is an institutional member of International SOS, a company that provides students studying abroad access to a full range of medical information and emergency services, including evacuation. For many years, ISOS has provided emergency medical services for worldwide organizations and corporations.
An ISOS membership card will be distributed when you arrive at your destination. Please use the SU membership number (11BCPA000177) to access the ISOS website before you go abroad. Students should sign and carry the card with them at all times or download the smartphone app. Parents/guardians should record the membership number and website address so they also have access.
The ISOS 24-hour information services and smart phone application are especially valuable when traveling during breaks, or visiting destinations where you have no local contacts and find yourself needing medical advice. Download the smartphone app to obtain this information.
As a member, you have access to ISOS information services at no charge. These information services range from the website information provided (including country risk ratings, State Department postings, medical travel recommendations, and immunization requirements) to access to medical doctors via phone consultation, referrals to English-speaking doctors, to care assessment and translation services in case of hospitalization.
Please note that use of actual medical services (beyond information services) is not free. While you have access to ISOS clinics and doctors around the world, you will be responsible for the cost of such services if not covered by your health insurance policy, or the Syracuse Abroad insurance policy.
International SOS has a direct relationship with Syracuse Abroad insurance: Chubb. This means that when ISOS is contacted for facilitating services, fees will be automatically reviewed by Chubb insurance and no up-front payment is due from the student. Any fees charged will appear on the student’s bursar account.
While ISOS works closely with Syracuse Abroad Insurance, the ISOS program and membership is not an insurance plan.