FAQs – Residence Hall


What if I don’t speak Spanish?

If you’ll be staying in the residence hall, you’ll have plenty of opportunities to practice your Spanish with the staff. While some staff members may not speak English, they’re accustomed to working with English-speaking residents.

What if I lose the keys?

In the residence hall you’re also responsible for the cost of a replacing key should you lose it or have it stolen. This cost is currently 20€.

Can I close my bedroom door?

Students living in the residence hall should ensure that their room door is properly closed at all times due to the residence hall rules. The maintenance personnel and also the staff members have access to all the floors and rooms only for security reasons.

Will I share a bedroom with my roommate?

Students who choose the residence hall option will have a roommate from the Syracuse Madrid program.

Which residence hall staff will come into my room?

Your room will be cleaned at least once a week. This means that a member of the cleaning staff will go into your room to clean, sweep, and dust. However, you’re expected to keep your bedroom tidy and disinfected. Rooms are cleaned from 9 in the morning until 2 in the afternoon.

If you want to change the cleaning day or time, please let the HUBR staff know.

Can I have a friend visit my room/spend the night?

Due to COVID-19 regulations, no guests or visitors are allowed in the residence hall at any time.

Will I have a curfew?

You won’t have a curfew, but you’ll have to sign in and sign out during late-night hours.  You’ll also be expected to be considerate and mindful of the noise you make when you return home during quiet hours. After 11 at night, people can make an official complaint about noises in the corridors, rooms, etc.

At what time should I stop playing music or talking loudly with my roommate?

Quiet hours are strictly observed after 11 pm.

What if I cannot sleep at night because due to noise either in the rooms or corridors?

People are sometimes unaware of how their actions affect others, and HUBR has 24-hour security to assist in this kind of situation.  Call the front desk and let them know what’s going on so they can take action.

Here is HUBR’s telephone number: (+34) 687 368 664.

You can say ‘Hay mucho ruido en la habitación X’ or, ‘Hay mucho ruido en el pasillo de la planta Y.’  This means that “There’s a lot of noise in room X” or “There’s a lot of noise in the hallway of the Y floor.”

Can I have a package shipped to me from the United States? Can I order from Amazon to HUBR?

Definitely, yes! HUBR staff will email you know when your packages get to the Resident Hall.  (Tip: Your Prime membership from the U.S. doesn’t cover international shipping, nor does it apply to Amazon.es.)

The complete address is: Hubr Madrid, Calle Don Ramón de la Cruz, 37, 28001, Madrid.


What time will we have meals?

Spaniards tend to have dinner late, around 9:30 p.m. A usual lunchtime is 2:30 p.m. – 3:00 p.m., and bedtime is often as late as midnight.

The HUBR dining-hall hours are:

  • Weekday hours: 7:00 am to 10:00 pm
  • Saturday: 12:00 pm to 3:00 pm – BRUNCH SERVICE ONLY
  • Sunday: 8:00 pm to 10:00 pm – DINNER SERVICE ONLY

Should I notify anyone in advance if I’m not having lunch or dinner in the Residence Hall?

Kitchen staff can save a plate for you to heat up if you notify them in advance that you won’t be making it back in time for dining hours.

What should I expect at the dinner table? 

Things may be a bit more relaxed at the residence hall, but we advise you to be observant.  Notice what the local students do and how they behave.

What if I don’t like what they cook?

The residence hall offers several options for each meal.  While the food is more tailored to local student tastes, there is also an option in case someone does not like what is offered on a specific day: sandwiches, salads, rice, fruit, etc.

Will I be forced to eat red meat and fish?

The residence hall staff will respect your dietary choices and restrictions. Inform the residence hall staff of your food restrictions in advance.



Make sure to fill out the check-in document provided by your Resident coordinator as soon as you take occupancy to avoid being charged for any previous damage.

How often will my clothes be washed?

In the residence hall, students are responsible for washing their clothes. For your convenience, there’s a laundry room on the premises. The price for the washing machine is 3€ and the dryer is 2€ per load.

Bed-linens and towels will be changed weekly by the cleaning staff.

Will I have internet access?

The resident hall has internet all around the building. While the internet works well, don’t expect it to be as fast as in the U.S.

Is there study space in the residence hall?

The front desk can assist you in reserving study rooms on the main floor.

Can I use all the facilities in the building?

Apart from the laundry room and the dining hall, the dorms also have a game room, study rooms, an exercise room, and a patio area for resident use. To use the game room, stop by the front desk to sign up beforehand.

What if I suspect I have Covid19? 

Contact immediately Raquel Perea rparenas@syr.edu during office hours or our Student Support Life for urgent issues number 6096 413 977. Syracuse Madrid staff will inform Hubr Residence Hall. Another room will be provided to you during your isolation or quarantine period. Staff at Hubr will assist you with meals and other specific needs. 

Please follow instructions from Syracuse Madrid Staff.

What would be the main advice to protect myself from Covid19? 

Follow all precautions outlined in the Stay safe pledge (e.g.: use of facemask in common areas, keep 5 feet away social distance, disinfect your room and bathroom daily, do not travel outside of mainland Spain, etc).