FAQs – Residence Hall


What if I don’t speak Spanish?

If you’ll be staying in the residence hall, you’ll have plenty of opportunity to practice your Spanish with the students and staff. While some staff members may not speak English, they’re accustomed to working with non-English speaking residents.

What if I lose the keys?

In the residence hall you’re also responsible for the cost of a replacing key should you lose it or have it stolen. This cost is currently 20€.

Can I close my bedroom door?

Students living in the residence hall should ensure that their room door is properly closed at all times due to the residence hall rules. The maintenance personnel and also the staff members have access to all the floors and rooms only for security reasons.

Each room contains a safety box to configure according to your needs.

Will I share bedroom with my roommate?

Students who choose the residence hall option will have a roommate from the Syracuse Madrid program in most cases.

Will people come into my bedroom?

Your room will be cleaned at least once a week. That means a member of the cleaning staff will go into your room to clean, sweep, and dust. However, you’re expected to keep your bedroom tidy. Rooms are cleaned up from 9 in the morning until 2 in the afternoon.

If you want to change the cleaning day, please let the El Faro staff know.

Can I have a friend visit my room/spend the night?

Students who select the residence hall option can have guests during visiting hours only. No overnight guests are permitted. The visiting hours are from 10 in the morning until 11 at night.  You’re responsible for your visitors, and they’re required to sign in and sign out in the front desk.

Will I have a curfew?

You won’t have a curfew, but you’ll have to sign out and back in during late night hours.  You’ll also be expected to be considerate and mindful of the noise you make when you return home during quiet hours. After 11 at night, people can make an official complaint about noises in the corridors, rooms, etc.

At what time should I stop playing music or talking loudly with my roommate?

Quiet hours are strictly observed after 11 pm.

What if I cannot sleep at night because due to noise either in the rooms or corridors?

People are sometimes unaware of how their actions affect others, and El Faro has 24-hour security to assist in this kind of situation.  Call the front desk and let them know what’s going on so they can take action.

Here is the El Faro’s telephone number: (+34) 91 144 16 56.

You can say ‘Hay mucho ruido en la habitación X’; or ‘Hay mucho ruido en el pasillo de la planta Y’ This means that “There’s a lot of noise in room X” or “There’s a lot of noise in the hallway of the Y floor.”

Can I have a package shipped to me from the United States? Can I order from Amazon to El Faro?

Definitely, yes! El faro staff will email you know when your packages get to the Resident Hall.  (Tip: Your Prime membership from the U.S. doesn’t cover international shipping, nor does it apply to Amazon.es.)

The complete address is: Plaza de Cristo Rey, 7, Colegio Mayor el Faro, 28040, Madrid, España.


What time will we eat dinner?

Spaniards tend to have dinner late, around 9:30 p.m. A usual lunchtime is 2:30 p.m. – 3:00 p.m., and bedtime is often as late as midnight.

The residence hall dining hours will also be posted at the entrance of the dining room:

  • Breakfast: 7am – 10 am on a weekday and 9:00 am – 11:00 on the weekends.
  • Lunch: 1 pm – 4 pm on a weekday and 2 am – 4 am on the weekends.
  • Dinner: 8 pm – 11 pm on a weekday and 9 pm – 11 pm on the weekends.

Should I notify anyone in advance if I’m not having lunch or dinner in the Residence Hall?

Kitchen staff can save a plate for you to heat up if you notify them in advance that you won’t be making it back in time for dining hours. El Faro also offers food to go by asking 24 hours in advance. The food will be picked up in the dining hall.

What should I expect at the dinner table? 

Things may be a bit more relaxed at the residence hall, but we advise you to be observant.  Notice what the local students do and how they behave.

What if I don’t like what they cook?

The residence hall offers several options for each meal.  While the food is more tailored to local student tastes, there is also an option in case someone does not like what is offered on a specific day: sandwiches, salads, rice, fruit, etc.

Will I be forced to eat red meat and fish?

The residence hall staff will respect your dietary choices and restrictions. Inform the residence hall staff of your food restrictions in advance.



Make sure to fill out the check-in document provided by your Resident coordinator as soon as you take occupancy to avoid being charged for any previous damage.

How often will my clothes be washed?

In the residence hall, students are responsible for washing their clothes. For your convenience, there’s a laundry room on the premises. The price for the washing machine and the dryer is 2.50€ each per load.

Bed-linens and towels will be changed weekly by the cleaning staff.

Will I have internet access?

The resident hall has internet all around the building. While the internet works well, don’t expect it to be as fast as in the U.S.

Is there study space in the residence hall?

The front desk can assist you in renting out study rooms on the main floor.

Can I use all the facilities in the building?

Apart from the laundry room and the dining hall, the dorms also have a game room, a gym and a patio area for resident use. To use the game room, stop by the front desk to sign up beforehand.